At Prime Physio Essentials, we believe shipping should never be a barrier to getting the equipment your clinic or rehab needs. That’s why we’ve designed one of the fairest and most transparent shipping policies in the industry.
Unlike many competitors who hide costs until the last step or surprise you with bulky item surcharges, we absorb a large portion of freight costs ourselves. This keeps our delivery fees lower than anyone else in the market, with no hidden fees, no inflated freight, and no last-minute surprises.
| Order Price | Shipping Fee |
|---|---|
| Under $650 | $50 |
| $650 – $2,500 | $149 |
| $2,500 – $5,000 | $199 |
| Over $5,000 | $299 |
✅ These flat rates cover all major product types — treatment tables, treadmills, exercise bikes, parallel bars, Pilates reformers, stools, clinic furniture, and more.
✅ You’ll always know the cost before you checkout.
✅ You pay less than competitors, because we subsidise most of the freight charges.
However if due to unforeseen circumstances and there are any additional shipping costs (highly unlikely) our team will be in contact with you.
Why Our Policy is Better
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No hidden surcharges: What you see is what you pay.
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At-cost guarantee: We never inflate freight costs — we subsidise them.
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Safe & prompt delivery: Every order is carefully packed, tracked, and delivered securely to your door.
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Trust through transparency: If there are any rare exceptions (see below), we’ll always contact you first before proceeding.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@primephysioessentials.com.au.
International Orders:
Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@primephysioessentials.com.au, then visit our Returns page and lodge your return claim online.