At Prime Physio Essentials, we believe shipping should never be a barrier to getting the equipment your clinic or rehab facility needs. That’s why we subsidise a large portion of freight costs to keep delivery fair, transparent, and competitive.
For the vast majority of retail orders, our flat rate shipping structure applies as outlined below.
These flat rates are designed for standard retail quantities delivered under normal carrier conditions to metro and regional Australian addresses. However, as freight carriers apply varying surcharges depending on volume, weight, access, and configuration, all orders remain subject to review prior to dispatch in accordance with this policy.
| Order Price | Shipping Fee |
|---|---|
| Under $650 | $50 |
| $650 – $2,500 | $249 |
| $2,500 – $5,000 | $299 |
| Over $5,000 | $399 |
Ordering multiple tables or planning a clinic fit-out? Request a quick freight confirmation for complete accuracy.
When Custom Freight Pricing May Apply
While our flat rate structure covers the majority of orders, certain orders require custom freight pricing due to carrier-imposed surcharges or delivery requirements.
Custom freight pricing may apply in cases including but not limited to:
-
Remote or limited-access delivery locations
-
Multi-unit bulk commercial orders
-
Palletised freight requirements
-
Oversized, overweight, or unusually configured products and shipments
-
Large quantities of the same product, for example 4 or more treatment tables
-
Commercial premises requiring tail-lift or special access handling
In over 90% of orders, no freight adjustment is required.
If your order falls into one of the above categories, our team will review it prior to dispatch and contact you if a freight adjustment is necessary.
No order will proceed with revised freight costs without your approval. You may choose to proceed, arrange your own freight, or cancel the order for a full refund prior to dispatch.
If you would like complete certainty before placing your order, we encourage you to request a freight confirmation or formal quote. Our team will provide an accurate shipping total before you commit to purchase.
Commercial & Bulk Orders
For larger commercial fit-outs or bulk purchases, we strongly recommend requesting a formal quote prior to checkout so we can provide:
-
Accurate freight pricing
-
Lead times
-
Delivery coordination
-
Assembly requirements where applicable
Quoted freight pricing may differ from standard retail flat rates depending on volume, pallet configuration, access conditions, and carrier requirements.
Why Our Policy Is Fair
-
We subsidise the majority of freight costs.
-
We do not inflate carrier pricing.
-
We review freight conditions before dispatch.
-
You always retain the option to proceed, arrange your own freight, or cancel.
Our goal is transparency and fairness, not surprise costs.
Order Confirmation
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment
If your order is in stock and payment is processed, it will ship within 1–4 business days from the date of your order.
For made-to-order products, including some stationary and electric treatment tables, dispatch is typically 2–3 weeks from the date of order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@primephysioessentials.com.au.
International Orders
Please be aware that our products are made specifically for the Australian market. This means that they require a 240V electrical system to function correctly.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to Australian standards.
We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.
If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@primephysioessentials.com.au, then visit our Returns page and lodge your return claim online.