Centurion Terry Towelling Navy

When Custom Freight Pricing May Apply

While our live freight pricing covers the majority of orders, certain orders require custom freight assessment due to carrier-imposed surcharges or delivery requirements.

Custom freight pricing may apply in cases including but not limited to:

• Remote or limited-access delivery locations
• Multi-unit bulk commercial orders
• Palletised freight requirements
• Oversized, overweight, or unusually configured products and shipments
• Large quantities of the same product, for example 4 or more treatment tables
• Commercial premises requiring tail-lift or special access handling

If your order falls into one of the above categories, our team will review it prior to dispatch and contact you if a freight adjustment is necessary. No order will proceed with revised freight costs without your approval. You may choose to proceed, arrange your own freight, or cancel the order for a full refund prior to dispatch.

If you would like complete certainty before placing your order, we encourage you to request a freight confirmation or formal quote. Our team will provide an accurate shipping total before you commit to purchase.

Commercial & Bulk Orders

For larger commercial fit-outs or bulk purchases, we strongly recommend requesting a formal quote prior to checkout so we can provide:

• Accurate freight pricing

• Lead times

• Delivery coordination

• Assembly requirements where applicable

Quoted freight pricing may differ from standard retail flat rates depending on volume, pallet configuration, access conditions, and carrier requirements.

Why Our Policy Is Fair

• We do not inflate carrier pricing.

• We review freight conditions before dispatch.

• You always retain the option to proceed, arrange your own freight, or cancel.

Our goal is transparency and fairness, not surprise costs.

At Prime Physio Essentials, we know that running a physiotherapy clinic means making smart investments in high-quality equipment that delivers results for your patients. That’s why we’ve made it our mission to provide premium physiotherapy and rehabilitation equipment with the best value, expert support, and a hassle-free buying experience. Here’s why clinics across Australia choose us:

What Makes Us Different?

• We’re Physiotherapy Specialists – Unlike generic suppliers, we focus exclusively on physiotherapy and rehab equipment. We know what works in a clinic setting and can help you choose the best solutions for your practice.

• Price Match Guarantee  – We negotiate directly with manufacturers so you get the best deals without compromising on quality. No hidden fees, no inflated costs - just great value.

• 30 Day Easy Returns  – Not happy with your product, we'll take it back no questions asked.

• Top-Quality, Trusted Brands – We only stock reliable, clinic-ready equipment from leading manufacturers that meet Australian safety and quality standards.

• Affordable Shipping – We offer some of the lowest shipping rates in the industry-especially for large and heavy items. Our flat-rate fees mean you’ll pay less for delivery than at any competitor, with no hidden costs at checkout.

• Reliable After-Sales Support – We’re not just here for the sale. We provide ongoing support, warranty assistance, and expert guidance to make sure you get the most out of your equipment.