Dalcross 2 Shelf Trolley with Rails

At Prime Physio Essentials, we believe shipping should never be a barrier to getting the equipment your clinic or rehab facility needs. That’s why we subsidise a large portion of freight costs to keep delivery fair, transparent, and competitive.

For the vast majority of retail orders, our flat rate shipping structure applies as outlined below.

These flat rates are designed for standard retail quantities delivered under normal carrier conditions to metro and regional Australian addresses. However, as freight carriers apply varying surcharges depending on volume, weight, access, and configuration, all orders remain subject to review prior to dispatch in accordance with this policy.

Ordering multiple tables or planning a clinic fit-out? Request a quick freight confirmation for complete accuracy.

When Custom Freight Pricing May Apply

While our flat rate structure covers the majority of orders, certain orders require custom freight pricing due to carrier-imposed surcharges or delivery requirements.

Custom freight pricing may apply in cases including but not limited to:

• Remote or limited-access delivery locations

• Multi-unit bulk commercial orders

• Palletised freight requirements

• Oversized, overweight, or unusually configured products and shipments

• Large quantities of the same product, for example 4 or more treatment tables

• Commercial premises requiring tail-lift or special access handling

In over 90% of orders, no freight adjustment is required.

If your order falls into one of the above categories, our team will review it prior to dispatch and contact you if a freight adjustment is necessary.

No order will proceed with revised freight costs without your approval. You may choose to proceed, arrange your own freight, or cancel the order for a full refund prior to dispatch.

If you would like complete certainty before placing your order, we encourage you to request a freight confirmation or formal quote. Our team will provide an accurate shipping total before you commit to purchase.

Commercial & Bulk Orders

For larger commercial fit-outs or bulk purchases, we strongly recommend requesting a formal quote prior to checkout so we can provide:

• Accurate freight pricing

• Lead times

• Delivery coordination

• Assembly requirements where applicable

Quoted freight pricing may differ from standard retail flat rates depending on volume, pallet configuration, access conditions, and carrier requirements.

Why Our Policy Is Fair

• We subsidise the majority of freight costs.

• We do not inflate carrier pricing.

• We review freight conditions before dispatch.

• You always retain the option to proceed, arrange your own freight, or cancel.

Our goal is transparency and fairness, not surprise costs.

At Prime Physio Essentials, we know that running a physiotherapy clinic means making smart investments in high-quality equipment that delivers results for your patients. That’s why we’ve made it our mission to provide premium physiotherapy and rehabilitation equipment with the best value, expert support, and a hassle-free buying experience. Here’s why clinics across Australia choose us:

What Makes Us Different?

• We’re Physiotherapy Specialists – Unlike generic suppliers, we focus exclusively on physiotherapy and rehab equipment. We know what works in a clinic setting and can help you choose the best solutions for your practice.

• Price Match Guarantee  – We negotiate directly with manufacturers so you get the best deals without compromising on quality. No hidden fees, no inflated costs - just great value.

• 30 Day Easy Returns  – Not happy with your product, we'll take it back no questions asked.

• Top-Quality, Trusted Brands – We only stock reliable, clinic-ready equipment from leading manufacturers that meet Australian safety and quality standards.

• Affordable Shipping – We offer some of the lowest shipping rates in the industry-especially for large and heavy items. Our flat-rate fees mean you’ll pay less for delivery than at any competitor, with no hidden costs at checkout.

• Reliable After-Sales Support – We’re not just here for the sale. We provide ongoing support, warranty assistance, and expert guidance to make sure you get the most out of your equipment.